Consumer protection association
The main activities of the Commission for Consumer Protection are monitoring the market for dangerous goods, control of unfair commercial practices, elimination of unfair terms in the general terms of consumer contracts and remote sales.
Hotline: national telephone 0700 111 22 Address: 1000 Sofia, Bulgaria,4А Slaveykov Sq., fl. 3, 4 and 6
E-mail: info@kzp.bg
Website: https://www.kzp.bg/
Ombusman in BG
The Ombudsman intervenes in cases where acts or omissions of state and municipal bodies and public services providers violate citizens’ rights and freedoms
Address: Sofia 1202, George Washington Str. № 22
Phone: 02/81-06-955;
E-mail: priemna@ombudsman.bg
Ombusman in EU
The EU Ombudsman can support the local Ombudsman and intervenes in cases where acts or omissions of state and municipal bodies and public services providers violate citizens’ rights and freedoms
Rue Royale/Koningsstraat 138
B-1000 Brussels, Belgium
+32 (0)2 212 3175
Mediators
Disputes can be solved without going to court. You can also consider an alternative dispute resolution (“ADR”) technique such as mediation if you are unable to settle the dispute by yourself